CUSTOMER SERVICE
Customer Service
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Opening hours+
Delivery
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Delivery service +
We are committed to having your order delivered to you as quickly and as efficiently as possible.
- Our service will deliver your order in 1-3 business days.
*Excluding public holidays.
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Different delivery address +
If you would like to have your order shipped to a different address, because you're not at home or because your order is a gift, you can fill in the delivery address during checkout. You can also call up our customer service and request them for an address change. However, delivery address can only be changed before your order is dispatched from our warehouse.
The invoice will be e-mailed to you and the package will be delivered to the address provided.
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Follow your order +
We find it important that you know when to expect your order. Therefore we will confirm the following information by email:
Your order… Order is confirmed Order is delivered BY SMS Order is confirmed Order is shipped Out for delivery Order is delivered -
Shipping rates +
You can avail Free shipping for orders above:
Kuwait – 2KD below 20KD
Qatar – 20 QAR under 250 QAR
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International shipping times +
We only ship in UAE, Saudi Arabia, Kuwait and Qatar for the moment.
Payment methods
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How can I pay for my order? +
You can pay for your order using Credit/Debit card or pay Cash on Delivery. For Cash on Delivery orders, an additional fee will be incurred as per below:
UAE – AED 20
KUWAIT – KWD 2.750
QATAR – QAR 20
Returns And exchanges
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14 days to change your mind +
If you are not completely satisfied with your purchase we offer you a 14 day return service free of charge. However, all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packaging.
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Creating a return request+
- Click on My Account-> Returns-> Create a Return-> Choose a reason for return-> Proceed & submit
- Our courier partner shall collect the package with 1-3 days
- Ones the item is picked up & it matches the criteria of return (unused, good condition, with original tags)
- If your unable to create Return request please email us at
Please contact our customer service before you return your products. They will be glad to further assist you.
** Please note that returns for orders placed online cannot happen at any of our retail stores.
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Can I return my products at all times?+
We offer you a 14 day return service free of charge.
When and if returning your products, please consider the following terms and conditions:
- Cosmetic products (cream, make-up, lotion, gel, shampoo, shower foam, etcetera.) may only be returned unopened and in their original packaging for hygienic reasons. Unfortunately we will not take back any opened containers, jars, tubes or bottles.
- We will only be able to accept returns on clothing when they have not been worn, soiled or washed and only if the original price tags are still attached. Underwear can only be returned in unopened packaging.
- We are able to process your returns and exchanges only when the order is returned to us in saleable condition, in original packaging and in a sturdy return box, faulty products excluded. We reserve the right to refuse returns that show wear and tear or other damage inflicted by the customer.
** Please note that returns for orders placed online cannot happen at any of our retail stores.
Tips:
- Always ask for proof of postage at your post office when returning an order.
- Open your shipping package with great care to keep it in good condition if you need to make a return.
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How do I return or exchange my product(s)?+
In order to return your product, please give us a call or write to our customer service. Unfortunately, we do not provide exchanges as of now. If you are unhappy with your product, kindly place a return request to our customer service team.
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How long will it take to receive my refund?+
As soon as your return order has been accepted we will refund your money within 14 days.
The way your refund is processed depends on your original payment method.
Product related questions
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How natural are our products?+
Amongst other things, we make use of natural, sustainable, and organic ingredients. For everything that nature cannot provide, we use safe alternatives.
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Do we use parabens?+
Rituals products contain no parabens!
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Where are our products manufactured?+
All cosmetic products are produced by specialised laboratories and high-end cosmetics companies in Europe.
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Do the products contain plastic scrub microbeads?+
All Rituals products are 100% free of plastic scrub microbeads!
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Are our products tested on animals?+
No, we never test any of our products or ingredients on animals, and we don't ask any third parties to perform animal testing for us. Rituals is included on the list of brands satisfying the non-animal-testing criteria of the Proefdiervrij foundation (anti-animal-testing organisation; https://proefdiervrij.nl/merken-overzicht/)
Promotions
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When do I get a gift with purchase?+
You receive a free gift when you make a purchase of :
UAE – AED 199 or above
KUWAIT – KWD 40.000 or above
QATAR – QAR 349 or above
** Gift with Purchase item will be given subject to availability
** Gift with Purchase items may not be applicable during certain months. We will always include a communication regarding the same on the website home page.
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What are the terms and conditions of the free gift?+
You receive a free gift with a purchase of the amounts mentioned below. Whilst stocks last. Maximum 1 gift per purchase. Not valid in combination with any other offer.
UAE – AED 199 or above
KUWAIT – KWD 40.000 or above
QATAR – QAR 349 or above
** Gift with Purchase item will be given subject to availability
** Gift with Purchase items may not be applicable during certain months. We will always include a communication regarding the same on the website home page.
Contact
Can’t find what you’re looking for?
Our Customer service is glad to help.
- ritualsme@apparel-group.com
- Monday – Sunday 09:00 - 19:00
